We are looking for a Warranty Specialist to join our team and play a key role in ensuring warranty claims are processed accurately, fairly, and in line with manufacturer policies and Australian Consumer Law.

Key Responsibilities

• Adjudicate warranty claims submitted by dealerships in line with manufacturer policies and procedures
• Review claims for accuracy, completeness, and compliance, returning claims where corrections are required
• Provide clear and timely feedback to dealerships on claim anomalies, errors, or policy breaches
• Monitor unfinished or pending warranty claims and proactively follow up on outstanding issues
• Support dealerships by responding to warranty-related enquiries and authority decisions
• Advise dealerships on claim processing errors and policy requirements
• Provide ongoing support across all warranty matters, including literature and claim guidance
• Review, file, and interpret Parts and Service bulletins relevant to warranty processing
• Ensure correct procedures are followed for dealership credit statements
• Enter claim debits resulting from audit inspections where required
• Maintain a strong understanding of Australian Consumer Law (ACL) as it relates to warranty
• Undertake additional duties as requested by management

About You

• Bachelor’s degree in a related field (preferred)
• Minimum 2 years’ experience in a warranty support role within the automotive industry
• Strong understanding of automotive warranty systems and processes
• Solid knowledge of dealership operations
• Excellent interpersonal and communication skills
• Ability to work autonomously while managing multiple priorities under pressure
• High attention to detail with a strong compliance mindset

Why Join Us?

• Opportunity to work in a renowned automotive brand
• Competitive remuneration package.
• Join a positive and collaborative work environment.

How to Apply

If this sounds like what you are looking for, apply via LinkedIn. We would love to hear from you.